Terms & Conditions

1. Same-day service policy

Same-day completion depends on the type of service, technician availability, and whether the required spare parts are in stock at the time of your booking.

• Usually same-day: software troubleshooting, virus & malware removal, OS & driver updates, Wi-Fi / router / printer setup, email & cloud configuration, and most remote support jobs.
• Same-day only if parts are in stock: RAM / SSD upgrades, battery replacements, charging-port fixes, and similar hardware jobs that require a compatible spare part.
• Typically 24–72 hours: data recovery, motherboard-level repairs, screen or keyboard replacements, and any service that requires a part to be ordered.
• Bookings confirmed after 6:00 PM, or on Sundays and public holidays, may be scheduled for the next working day.

2. Spare parts & replacements

• Any spare part or accessory required to complete a repair is quoted and billed separately from the service fee. You will be informed and asked to approve the cost before we proceed.
• For out-of-stock or model-specific parts (e.g. OEM batteries, screens, adapters), delivery timelines depend on the supplier and are shared with you at the time of quoting.
• Replaced parts carry the manufacturer's warranty (where applicable). The 7-day service guarantee below covers the workmanship of the fitment, not the physical hardware warranty of the part itself.
• If a customer supplies their own spare part, we will fit it, but we cannot guarantee the part's quality, compatibility, or lifespan.

3. 7-day service guarantee

Every completed job includes a 7-day guarantee covering the same reported issue on the same device. If the original problem recurs within 7 days of completion, we will re-diagnose and fix it at no additional service charge.

The guarantee does not cover:

• New or unrelated issues that appear after the original service.
• Physical damage, liquid damage, power surges, or misuse occurring after the device is returned.
• Third-party software changes, unofficial firmware, or user-installed apps that re-introduce the problem.
• Failure of a customer-supplied spare part or an aftermarket component.
• Advisory or opinion-only sessions where no repair was performed.

4. Major issues & resolution timelines

For major issues — such as motherboard failure, severe liquid damage, physically damaged storage media, complex data-loss cases, or multi-device business incidents — a successful resolution cannot be assured, and any resolution time we share is tentative.

• We will always start with a diagnosis and share an honest assessment of the likelihood of a fix before you commit to any charges.
• Estimated timelines for major issues depend on part availability, board-level repair complexity, and supplier lead times, and may change as work progresses.
• Data recovery outcomes depend on the physical condition of the media; a full recovery of every file cannot be guaranteed.
• If a major issue turns out to be unrepairable, you pay only the agreed diagnosis fee — never for a fix that wasn't delivered.

5. Pricing, payment & invoices

• All prices are in Indian Rupees (₹) and, where applicable, inclusive of GST.
• Payment is due on completion of the service via UPI, card, or cash.
• GST invoices are issued on request for business and AMC customers.

6. Data privacy & device handling

• We strongly recommend backing up important data before handing over a device. While our technicians take reasonable care, we cannot be held liable for data loss during repair.
• Our technicians operate under confidentiality. Temporary files created during a service are removed on completion, and customer data is not moved outside India.

7. Cancellations & rescheduling

You can cancel or reschedule a booking free of charge up to 1 hour before the technician is dispatched. Once a technician is on-site or a spare part has been ordered specifically for your device, applicable travel and procurement costs may apply.

8. Contact

Questions about these terms? Reach us on WhatsApp +91 9642982089.